App / Mobile
Your gtl99 account connects to bKash, Rocket and Bank Transfer so you can fund your balance and request payouts using the wallet already on your phone. Check the cashier section of your account for the exact routes and fields shown for your region.
Depositing into your gtl99 account starts at the cashier counter inside your signed-in account area. We've arranged three local routes — bKash, Rocket and Bank Transfer — so you can use the wallet sitting on your phone without switching to an unfamiliar service. Open the deposit screen, pick your route, then follow the fields exactly as they appear.
Log into your gtl99 account and navigate to the cashier or deposit section. The available routes — bKash, Rocket, Bank Transfer — are listed there for your region.
Select bKash, Rocket or Bank Transfer depending on which wallet you use. Each route shows its own entry fields and the amount range accepted for that channel.
Type the amount within the range shown on screen, fill in any reference fields the route requires, then confirm. You will see a transaction reference before the screen closes.
Once your wallet network sends the confirmation, your account balance updates. Check the account history tab to see the deposit recorded against its reference number.
When your account balance is ready to move, head to the withdrawal section in your signed-in account area. We route payouts through bKash, Rocket and Bank Transfer — the same local rails you use for deposits — so your money lands in a wallet you already know how to check.
Find the withdrawal section inside your gtl99 account. The routes available to you — bKash, Rocket, Bank Transfer — are listed with their current limits shown on screen.
Pick the payout wallet or bank that matches your registered details. Enter an amount within the range the screen displays for that route at that time.
If your account shows a pending verification prompt, complete it as described on screen before the withdrawal can move forward. Follow only the fields the account area shows.
Confirm the withdrawal and note the transaction reference shown. Use that reference when checking your wallet history or when reaching out to our support team about the payout.
When you open or operate a gtl99 account, certain account checks may appear in your account area depending on your activity and the requirements that apply to your region. We do not prescribe a fixed document list here because the fields shown to you depend on what our account system requests for your specific account state.
Your account area shows exactly which fields need filling at any given point. Read each label carefully and provide only what is asked — do not add documents the form has not requested.
Verification can be triggered at account creation, before a first payout, or when account details change. Check the account notification area regularly so a pending step does not delay a withdrawal.
Complete all identity and verification steps inside the account portal. Do not submit documents through informal channels unless our support team confirms an alternative route in writing.
If a verification field is unclear or a prompt reappears after you have responded, reach out via the support route published in your account rather than leaving the step incomplete.
The payment routes configured on your gtl99 account are drawn from the local wallet and banking rails most commonly used in Bangladesh. bKash, Rocket and Bank Transfer are the verified channels we have set up — each operates through its own network, which means confirmation timing and field requirements differ slightly between them.
Mobile wallet deposit and withdrawal through the bKash network. Enter your bKash-registered number and follow the fields shown in the cashier.
Rocket mobile banking channel for deposits and payouts. Use the account number registered to your Rocket wallet when completing the cashier form.
Direct bank-to-account route for deposits and withdrawals. Enter the bank details shown on the cashier screen precisely as listed; a digit error will delay the transfer.
Every deposit and withdrawal that moves through your gtl99 account generates a record on both sides — one in your account history and one in your bKash, Rocket or bank statement. Keeping these two records in sync is straightforward if you know which fields to compare. The reference number the cashier screen gives you at confirmation is the linking detail: it appears in your wallet's transaction log and in the account history tab.
At the moment of deposit or withdrawal confirmation, the screen displays a transaction reference. Write it down or screenshot it — this is the number that ties your wallet entry to your account history.
Your account history uses status labels such as pending, completed or under review. Match the label against your wallet's own status entry to check whether both sides show the same state before escalating.
The account history section lists each transaction with its date, amount, route and status. Filter by date or channel to find the specific entry; the reference number is shown in the detail row.
If a transaction needs follow-up, having a wallet screenshot, the reference number and the date-and-amount detail ready means the support team can act on your case without asking for it all separately.
Account and transaction safety on gtl99 depends on a combination of what we control on our side and what you manage on yours. We maintain the account system and cashier routes; you control access to your registered wallet and device.
Before entering your account credentials, confirm the browser address bar shows gtl99 exactly. Phishing pages copy the visual design but cannot replicate the correct domain. This one check stops the most common account-access risk.
The bKash or Rocket number registered to your gtl99 account should be the one only you control. If your registered wallet number changes, update your account details and notify support through the published channel before transacting again.
When the account area requests a verification step before a withdrawal, completing it protects the payout route from being redirected. Follow only what the form asks; do not skip or defer a pending verification that appears before a large withdrawal.
For any transaction that does not resolve through the account history tab, the support route published inside your account area is the correct escalation path. Quote the transaction reference, the route used and the amount for the fastest response.
If something about a deposit, withdrawal or account check is unclear, the answers below cover the situations we hear about most from account holders in Bangladesh. For anything not covered here, the support route in your account area is the right place to ask.
bKash, Rocket and Bank Transfer are the configured deposit routes. Open the cashier section of your signed-in account to see which are active for your region and what amount limits apply at the time you want to deposit.
Check your bKash transaction history to confirm the payment completed on that side. If it shows as completed but your account balance has not updated, contact support through the published route in your account, quoting the transaction reference and the bKash confirmation details.
Withdrawals are processed to the wallet number registered on your account. If you need to change a registered wallet number, update your account details before submitting a withdrawal request and verify the change is saved before proceeding.
Account verification before an initial payout is a standard step our system applies to confirm that the registered wallet and account details match. Follow the fields shown in your account area; contact support if a prompt is unclear or reappears after you submit.
The minimum amount for each deposit route is shown on the cashier screen at the time you transact. We do not publish fixed minimums here because they can change — always read the figure on the deposit screen before entering an amount.
Check whether there is an outstanding verification prompt in your account first, as that will hold a payout until resolved. If the account shows no pending steps and the status has not updated, contact support with your transaction reference and the withdrawal date and amount.