This page sets out the legal framework that governs how gtl99 operates your account, processes transactions through bKash, Rocket and Bank Transfer, and handles the content you access on our platform. Whether you are reviewing your rights or checking what falls inside our policy scope, the details here are written for your clarity — and access remains subject to your local law and eligible regions.
Jurisdiction-aware policy
bKash, Rocket, Bank Transfer covered
Account-level user rights
Published support routes
POLICY POSTURE
How Our Legal Framework Is Structured
gtl99 operates under a policy framework designed to be transparent about what we collect, how we handle account data and what obligations we hold toward you as a registered account holder. Because we accept transactions through bKash, Rocket and Bank Transfer, each of those payment rails operates under its own provider terms in addition to ours — we can tell you what happens on our side of the transaction, but the wallet or bank rules are set by those providers separately. Access to our platform and the enforceability of these terms depend on the laws applicable in your jurisdiction. If local regulations in your region restrict or limit access to this type of service, those regulations take precedence over anything written here. We do not represent that our service is legally available everywhere in Bangladesh or in every eligible region — that determination is yours to make based on the rules that apply where you are. We update these terms when our platform changes in a material way. Where a change affects your rights, we aim to publish the updated version in the policy section before the change takes effect. Continuing to use your account after that point indicates you have read and accepted the revised terms.
bKash transaction scope
Rocket wallet terms
Bank Transfer conditions
Jurisdiction-dependent access
Policy update notice
WHAT THIS COVERS
Scope of This Policy: Inside and Outside
Not everything connected to your gtl99 experience falls under a single policy document. The table below distinguishes the four main areas so you know exactly what our terms govern and where third-party rules apply.
Account Access
Your login credentials, session activity and account-level permissions are governed by our terms. This includes how we store your details, what triggers an account review and the steps we follow if access needs to be restricted under applicable rules.
Transactions
Deposits and withdrawals processed through bKash, Rocket or Bank Transfer are covered by our transaction policy for the platform side of the move. The wallet or bank provider applies its own terms to the mobile-money or banking leg of that same transaction.
Site Content
Game content supplied by studios available in our lobby — including titles from Joker, JDB, CQ9, Pragmatic Play and Bigtime Gaming — is provided under licence arrangements between gtl99 and those studios. Content availability may vary by region and is subject to change.
Third-Party Services
Links or integrations pointing to external payment providers, identity verification services or support tools fall outside our direct policy scope. We do not control the terms those third parties apply, and we are not liable for how they handle data on their side.
YOUR ACCOUNT RIGHTS
Practical Rights Available Under This Policy
You hold several concrete rights in relation to the information we hold against your account. You can request a copy of the transaction and activity records we hold, ask us to correct factual inaccuracies in your account details and raise a formal query if you believe any part of our policy has been applied incorrectly to your account. None of these actions require you to close your account first — they are available to any registered account holder at any time by contacting our published support routes. Where a request involves personal data, we process it in line with the applicable data rules for your region. Response timelines depend on the nature and complexity of the request; we do not commit to a fixed turnaround that we cannot guarantee, but we aim to acknowledge each request and keep you informed of progress.
Review Your Records
Log into your account and navigate to the transaction or activity history section to see what we hold. For a full data export, raise a request through the support channel with your registered account details ready.
Correct Account Details
If your name, contact information or linked wallet details — such as your bKash or Rocket number — are recorded incorrectly, contact support with the correct information and we will update the record after verification.
Raise a Policy Query
If a policy decision has been applied to your account in a way you do not understand or disagree with, open a support ticket explaining the specific action. We review each query against the current published terms before responding.
Request Policy Clarification
Where any clause in these terms is unclear in relation to your account situation — particularly around transaction scope or jurisdictional access — you can ask for a written explanation through our live chat or email support route.
CONTACT AND ESCALATION
How to Reach Us on Policy Matters
Policy questions are handled through the same support routes we use for account and payment queries. Use the channel that suits the urgency and detail of your request — live chat for faster acknowledgement, email for requests that need a written record.
Live Chat
Open the live chat from any page on gtl99 to speak with a support agent about a policy question. Have your account details ready so the agent can locate your record quickly.
Email Support
Send a detailed policy query to the support email address published on our contact page. Email is the appropriate route for data requests, formal corrections or any query you want answered in writing.
Help Centre
The help centre section of the site contains the current published versions of our terms, policy documents and account condition notices. Check there first before raising a support ticket — your answer may already be documented.
DATA AND ACCOUNT SECURITY
How We Handle Your Data and Policy Obligations
We apply consistent practices across account security, data storage and cookie use so that your interaction with gtl99 is handled with a clear, documented process behind it — not left to guesswork.
Data Handling
We store account and transaction data only for as long as necessary to operate your account and meet applicable legal retention requirements in the regions where we serve eligible accounts. We do not sell account data to third parties.
Cookies and Tracking
We use session and functional cookies to keep you logged in across pages and to remember your wallet preference — for example, whether you last deposited via bKash or Rocket. Cookie preferences can be adjusted in your browser settings.
Account Security
Access to your account is controlled by the login credentials you set at registration. We recommend using a unique password and not sharing account access. If you suspect unauthorised activity, contact support immediately through live chat or email.
Policy Changes and Notification
When our terms change in a way that affects your rights or the scope of our service, we publish the updated version on this page and note the effective date. We recommend reviewing this page any time you receive a policy notice from us.
POLICY FAQ
Questions About Our Legal Terms and Your Rights
These questions cover the policy details we hear most from account holders — around data, access, jurisdiction and how to act on your rights.
Do these legal terms apply to my bKash or Rocket deposits?
Our terms cover the platform side of any deposit or withdrawal — the instruction we receive and the credit or debit on your account balance. The mobile wallet side of a bKash or Rocket transaction is governed by that provider's own terms, which apply separately to the wallet leg of the move.
What happens to my account data if I stop using gtl99?
We retain account and transaction records for the period required by applicable data retention rules in your region. After that period, data is deleted or anonymised in line with our retention policy. You can raise a data request at any time while your account remains open.
How do I know which version of the policy is currently in force?
The version published on this page is the current one. We note the effective date at the top when we make material changes. If you received a policy update notice, the link in that notice brings you to the version that was live at the time the notice was sent.
Can I use gtl99 if local regulations in my area restrict this type of service?
Access to our platform depends on the laws applicable in your specific location and eligible region. We do not confirm legal availability for every area. It is your responsibility to check whether using this service is permitted under the rules that apply where you are.
How do I request a correction to my account details?
Contact our support team via live chat or email with your registered account details and the specific correction you need — for example, a linked Rocket number recorded incorrectly. We will verify the information and update the record after confirming your identity.
What does the policy scope section mean for game content availability?
Game content from studios such as Joker, JDB, CQ9, Pragmatic Play and Bigtime Gaming is made available under separate content licence arrangements. Those arrangements can change, meaning specific titles may be added or removed. Our policy covers account conduct, not game catalogue guarantees.
App / Mobile