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These terms set out how your gtl99 account works, what we expect from you, and what you can expect from us. Access and use of this platform depends on your local law and eligible regions — read this page before you open or fund an account.
By creating and using a gtl99 account, you confirm that you have read, understood, and accepted these terms in full. These terms govern every interaction on the platform — from navigating the lobby and placing wagers, to funding your account wallet through bKash, Rocket, or Bank Transfer, and contacting our support team. We may update these terms when our services change. When we do, we will publish the revised version on this page with a clear indication that it has changed. Continued use of your account after a revision constitutes acceptance of the updated terms. If you disagree with any revision, you should stop using the platform and contact support to request account closure. Access to gtl99 is available only where local law and eligible regions permit. It is your responsibility to check whether using this platform is lawful in your location. We do not represent that the content, payment routes, or account features described here are available in all jurisdictions. Payment transactions processed through bKash, Rocket, or Bank Transfer are subject to the terms of those respective payment providers as well as our own transaction policy published in your account settings.
These terms apply to your registered gtl99 account and every action you take while signed in. Understanding what is covered — and what is not — helps you know where to look when a question comes up.
Covers your login credentials, session activity, account verification steps, and any changes you make inside the account settings area. You are responsible for keeping your login details secure and for all activity that occurs under your account.
Covers deposits and withdrawals processed through bKash, Rocket, and Bank Transfer as configured on the platform. Transaction limits, verification requirements, and processing steps are shown in your account at the point of request — we do not guarantee timing independently of those providers.
Covers the game lobby, published promotional notices, these terms, and all other pages hosted on gtl99. We control and are responsible for this content. Game titles, rules displayed in-game, and return information shown by individual studios are within their own scope.
Payment providers such as bKash and Rocket, game studios listed in the lobby, and any external links operate under their own terms. gtl99 is not liable for the policies, availability, or conduct of those third-party services once you leave our platform environment.
These terms are not one-directional. You hold specific, actionable rights in relation to your gtl99 account, and we have a corresponding duty to respond when you exercise them. Your transaction history is visible in the account dashboard — every deposit made via bKash, Rocket, or Bank Transfer appears there with a timestamp and status. If a record looks incorrect, you can raise a correction request directly through the support channel. We aim to review account correction requests and send an initial response through the contact route you used. You also have the right to request a copy of the information we hold against your account, and to ask for your account to be closed if you no longer wish to use the platform. Account closure requests should be sent to our support team; we will confirm the request and process it in line with our retention obligations. Use the steps below as your practical reference.
Sign in and open the transaction history section. Every bKash, Rocket, and Bank Transfer action is logged there with its status. If the record does not match your expectation, note the date and amount before contacting support.
Account name, contact details, and wallet references can be reviewed inside account settings. Some fields require identity verification before changes take effect — follow the instructions shown on that screen.
If any clause in these terms is unclear or you believe an action on your account does not match what is written here, open a support ticket and cite the specific section. We will respond through the same channel.
Send a closure request to the support team via the contact route shown on this page. We will confirm receipt, settle any open transactions, and process the closure in line with our data retention terms.
If you have a question about any part of these terms, the right route is through the channels we have published. We do not accept policy disputes through unofficial channels, and we cannot verify identity or account details outside our secure support system. Use the routes below to get your question to the right team.
Open the live chat widget from any page on gtl99 while signed in. Describe your terms question clearly and include the relevant section title so the team can locate it quickly.
Send a detailed message to the support email address published in the Contact section of the site. Include your registered account ID and the specific clause or transaction you are querying.
The Help Centre section inside your signed-in account lists common terms questions and links to policy pages. Check there first — many clarification requests are answered without needing to open a ticket.
We handle account and transaction data in line with the obligations set out in these terms and our Privacy Policy. Your payment details — whether linked to bKash, Rocket, or Bank Transfer — are not stored by us beyond what is required to process and log a transaction. If you want to know what we hold, contact support and request an account data summary.
Account registration data and transaction logs are retained for the period required under our published retention policy. We do not sell or share your personal account data with third parties outside the scope described in our Privacy Policy. You can request a summary at any time through support.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact the support team immediately using the live chat or email route. We will place a temporary hold on the account while the situation is reviewed.
We use cookies to maintain your session and understand how the lobby is navigated. Our cookie notice is available on the site and explains what is collected and how you can manage your preferences through your browser settings.
If you believe these terms contain an error or need clarification, submit the specific clause reference through the email support route. We review all policy queries and publish corrections to this page when warranted.
These are the questions we receive most often about how these terms work, what they cover, and what you can do if something is unclear.
Yes. Any deposit or withdrawal you process through bKash, Rocket, or Bank Transfer while signed into your gtl99 account falls within the transaction scope of these terms. The limits and verification steps shown in your account at the point of transaction also apply.
We will always publish changes to this page before they take effect. Continued use of your account after a change is published counts as acceptance. If you disagree with a revision, stop using the platform and contact us to request account closure.
The version published on this page at gtl99 is always the current one. We indicate when the page was last revised at the top of the terms document. If you saved an older version, it is no longer the operative text.
Depending on the nature of the breach, we may suspend access to your account, restrict specific features, or close your account entirely. We will attempt to notify you through your registered contact before taking permanent action, except where immediate action is necessary.
No. Access to the platform depends on your local law and eligible regions, as well as these terms. We can restrict or remove access if the terms are breached, if legal or regulatory requirements change, or if access is not lawful in your location.
Send a written request through the email support route listed on this page. Include your registered account ID. We will confirm receipt and respond with the account data summary in line with our retention and disclosure obligations described in the Privacy Policy.